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TmaxSoft announces the EOL/EOS dates for the product sales and service periods as shown below.
1. EOL/EOS Calendar
|
Product |
Version |
End of Life
(EOL) |
End of Service
(EOS) |
Extented
Support |
|
Tmax |
4.x |
2016.12.31 |
2017.12.31 |
2020.12.31 |
|
5 |
2026.12.31 |
2027.12.31 |
2030.12.31 |
|
6 |
2026.12.31 |
2027.12.31 |
2030.12.31 |
|
WebtoB |
4.1.5 and earlier |
2017.06.30 |
2018.06.30 |
2021.06.30 |
|
4.1.6 |
2018.02.28 |
2019.02.28 |
2022.02.28 |
|
4.1.7 |
2018.06.30 |
2019.06.30 |
2022.06.30 |
|
4.1.8 |
2019.08.31 |
2020.08.31 |
2023.08.31 |
|
4.1.9 |
2021.06.30 |
2022.06.30 |
2025.06.30 |
|
5 |
2026.08.31 |
2027.08.31 |
2030.08.31 |
|
JEUS |
5.x |
2013.12.31 |
2014.12.31 |
2017.12.31 |
|
6.x |
2016.12.31 |
2018.12.31 |
2021.12.31 |
|
7.x |
2021.06.30 |
2022.06.30 |
2025.06.30 |
|
8 |
2026.03.31 |
2027.03.31 |
2030.03.31 |
|
8.5 |
2026.03.31 |
2027.03.31 |
2030.03.31 |
|
InfiniCache |
2 |
2020.12.31 |
2021.12.31 |
2024.12.31 |
|
3 |
2026.03.31 |
2027.03.31 |
2030.03.31 |
|
SysMaster |
4.1 |
2017.04.30 |
2018.08.30 |
2021.08.30 |
|
5 |
2025.12.31 |
2026.12.31 |
2029.12.31 |
|
SysMaster for Tmax |
5 |
2018.10.31 |
2020.10.31 |
2023.10.31 |
|
SysMaster for AnyLink |
5 |
2018.10.31 |
2020.10.31 |
2023.10.31 |
|
SysMaster for ProFrame |
5 |
2018.10.31 |
2020.10.31 |
2023.10.31 |
|
SysMaster for WebtoB |
5 |
2018.10.31 |
2020.10.31 |
2023.10.31 |
|
AnyLink/T |
3.2.1 and earlier |
2011.07.31 |
2013.12.31 |
2016.12.31 |
|
3.2.4 and earlier |
2011.07.31 |
2016.06.30 |
2019.06.30 |
|
3.2.5 |
2017.04.30 |
2019.12.31 |
2022.12.31 |
|
4 |
2026.03.31 |
2027.03.31 |
2030.03.31 |
|
AnyLink/P |
5 |
2017.04.30 |
2018.12.31 |
2021.12.31 |
|
AnyLink |
7 |
2026.04.30 |
2027.04.30 |
2030.04.30 |
|
InfiniLink |
6 |
2020.12.31 |
2021.12.31 |
2022.12.31 |
|
Tmax API Gateway |
8 |
2020.12.31 |
2020.12.31 |
N/A |
|
ProBus |
5 |
2017.04.30 |
2018.12.31 |
2021.12.31 |
|
ProFrame Java |
3.5 |
2017.04.30 |
2020.02.28 |
2023.02.28 |
|
4 |
2017.04.30 |
2018.12.31 |
2021.12.31 |
|
ProObject |
3 |
2017.10.31 |
2021.11.30 |
2024.11.30 |
|
7 |
2025.12.31 |
2026.12.31 |
2029.12.31 |
|
ProFrame C |
4 |
2017.04.30 |
2018.12.31 |
2021.12.331 |
|
5 |
2026.12.31 |
2027.12.31 |
2030.12.31 |
2. Support Services Based on EOL/EOS Dates
|
Services |
Support Availability by Period |
|
By End of Life
(EOS)
4 years
after release |
By End of Service
(EOS)
1 year after
EOS ends |
Extended Support
(ES)
3 years after
EOS ends |
Maintaining Support
(MS)
Indefinitely after
EOS or ES |
|
Product Version Upgrades |
O |
O |
O |
O |
|
Feature Additions |
O |
X |
X |
X |
|
Patch for New Bugs |
O |
O |
O |
X |
|
Online Support /
Remote Support |
O |
O |
O |
O |
|
Security Warnings |
O |
O |
O |
O |
|
Product Certification
(3-party / Own product) |
O |
O |
X |
X |
|
24/7/365 Ongoing
Service Support |
O |
O |
O |
O |
※ An additional fee (15%) will be applied to the existing maintenance cost for an extended support contract.
3. Note
-
After a product has been discontinued, any product related sales and technical support are no longer available. TmaxTibero recommends clients with a maintenance contract to upgrade to the latest version of the product.
-
For details about product upgrades or other contract related information, contact a sales representative.
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